Frequently Asked Questions

We have designed this section to address specific questions and topics that we are often asked by current users and prospective future customers of Control Point AV Systems. We strive to provide a clear understanding of experiences that users may encounter on topics ranging from design and installation to complete system support. The FAQs will provide information and answers that are both timely and accurate on questions ranging from the most basic situations to the most complex. In many cases, we will also offer guidance and reference to links for more technical informational sources.

How do I learn IR commands using an ENet network IR device?

Instructions for learning IR commands using an ENet network IR device:

Make a direct network connection to the ENet from a PC.
  1. If you know the IP address of the ENet:
    1. Enter it in a web browser to navigate to the web interface of your ENet. Confirm that the network settings of your PC are compatible with the ENet network settings. (ie. IP, Subnet, Gateway)
  2. If you do not know the IP address of the ENet you can:
    1. Reset it to default
      1. Hold reset button on device, default address will be 192.168.69.3 login un: Control pw: Point
    2. OR find the IP address using the “CP Java Utility”
      1. Extract the attached .zip file. Contained is a folder named “CP Java Utility”, run “ControlPoint.jar” in that folder.
      2. Go to File, Show Options, Under “IP Address, subnet and port” click “Find modules”.
      3. Click refresh, you will see the ENet IP address as discovered by your PC. If there is one ENet directly connected to your PC and no other ENets are discovered, you have found the IP address of the ENet you will be using to Learn IR commands.
Configure the ENet to use “Built in IR receiver” and set it to “attempt to locate PC”.
  1. Enter the IP address of the ENet in a web browser to navigate to the web interface of your ENet.
  2. Navigate to Options, Click the “Built in IR Receiver” Radio button, then under  “Select your Preferences” click the checkbox for “Find and send to PC”.
  3. Press “Save” at the bottom of the page.
Learning the Codes
  1. Run “ControlPoint.jar”
  2. Go to “File” then “Show Options”, under the “IP Address, subnet and port” heading, in the “IP Addresses” dropdown, select the IP Address of your ENet that will be used for IR input.
  3. In “Options” click “Show activity Panel” to monitor ENet network status, IP information and communication between ENet and PC.
  4. Go to the IR utility main window and in the “Learn” section press the “Send to this PC” button.
  5. After several seconds press the green “Learn” Button in the Utility.
  6. Aim your IR remote at the ENet’s IR input and press the button you wish to learn.
  7. You will see the command appear in the “InfraRed Code Window”
    1. If you do not see the text of the command appear in the Utility go to the Enet’s web interface. In “configuration”, the IP address of your PC should be listed next to “Target IP Address” and “Computer IP Address”, if it is not there may be a network configuration issue.
    2. Ensure that in “Options”, “Built in IR receiver” is selected.
  8. You can immediately test this code by connecting the 1/8in jack of the IR emitter to the Receiver ENet, and the IR Emitter to the IR receiver of the device (TV, etc.) then pressing “Test Code” in the IR utility.
    1. *note: You will need to append “_00_4000_1” (do not include underscores) to the end of each command file for use in Control Point.
  9. In the Utility under “Save / Load IR codes” enter a name for the file (prepend with device name for file management purposes) ie. Sharp_CH2.txt

Once the codes have been learned, they can be added to your Control Point project as shown here under CP2.0 Tutorial – Modifying Command Galleries / Commands: Add New Device Commands

http://www.control-point.com/category/tutorial-videos/#

How do I troubleshoot a network IR device?

  1. Does the Device have power?
    • Check for a green light on the device, try unplugging the power supply and plugging it back in. Also try another power supply.
  2. Does the device have network connectivity?
    • If the device fails to ping, check the device’s network activity lights.
    • Ensure that all connections are secure.
    • Visually inspect network cables for damage.
    • Test the network connection by plugging another device into the same ethernet cable and confirming that network connection is present.
    • Test the device by directly connecting it to a PC and attempting to ping or connect to the web interface.
  3. If the device has confirmed power and network and is still not functioning correctly:
    • Reset the device by holding the reset button for 10 seconds.
    • Configure your PC to connect to the device by entering the appropriate network configuration in windows network settings.
    • Navigate to the device’s web interface via the default IP address for that device.
    • Enter the correct network settings in the web interface, save and apply.
    • Test that the device can be reached via a direct connection to the PC.
    • Re-install and test.

 

What are the keyboard shortcuts for CP2?

Controls for Page Editing and Designing

 

Move Control Button

Ctrl+LMB+Drag

Lasso select multiple Control Buttons

Ctrl+LMB+Drag (on background)

Select Multiple Control Buttons

Ctrl+Shift+LMB (repeat as necessary)

Move Label / PictureBox

Ctrl+Shift+LMB+Drag

Resize Button

Alt+LMB+(Drag Green Square)

Application Keyboard Shortcuts

 

New Project

Alt+N

Open Project

Alt+O

Close Project

Alt+C

Save Project

Alt+S

Exit

Alt+X

Arrange Buttons

Ctrl+Shift+A

Add Page

Ctrl+Shift+N

Copy Page

Ctrl+Shift+C

Import Page

Ctrl+Shift+I

Export Page

Ctrl+Shift+E

Page Navigator

Ctrl+Tab

Hide Page

Ctrl+Shift+H

Show Hidden Pages

Ctrl+Shift+S

Show Page Tabs

Ctrl+Shift+T

Hide All Controls

Ctrl+Alt+H

Show All Controls

Ctrl+Alt+S

System Management Viewer

Ctrl+Shift+V

System Configuration

Ctrl+Shift+W

Remote Client Manager

Ctrl+Shift+M

Edit Mode

Ctrl+E

Design Mode

Ctrl+D

Kiosk Mode

Ctrl+K

 

 

Show Page Tabs

Ctrl+Shift+T

Hide All Controls

Ctrl+Alt+H

Show All Controls

Ctrl+Alt+S

System Management Viewer

Ctrl+Shift+V

System Configuration

Ctrl+Shift+W

Remote Client Manager

Ctrl+Shift+M

Edit Mode

Ctrl+E

Design Mode

Ctrl+D

Kiosk Mode

Ctrl+K

 

 

Can i send Live Performance Audio to overhead zones?

       There are some challenges with regard to putting out band audio to the overhead PA of any large space. Acoustic delay is the biggest challenge and it is one that has very few solutions. The stage PA and the overhead PA will create the audio at approximately the same time, but when you’re 100′ from the stage, the overhead PA will hit you right away and the stage PA will take about 90 milliseconds to reach you due to the physical distance that it must travel. The effect gets worse and worse the farther you are from the stage. (until you’re out of earshot of the stage, then it’s not an issue at all) The resulting echo effect is enough for most listeners to want to hear something else. If the facility speakers are zoned adequately and there is enough digital signal processing power available, progressive audio delays may be an adequate solution, but extensive DSP programming is typically required in order for the solution to be effective.

        The other major problem is what stage system audio is intended to accomplish. The stage audio signal is a “reinforcement mix” which means that it reinforces the volume of the acoustic instruments and vocals on stage. The reality is that there will always be lots of vocals and probably very little guitar, drums, and bass in that mix, because there is a lot of volume coming directly from the guitar amp, drums, and bass amp, and relatively little coming from the vocalist’s mouth. A “recording mix” would be preferable. That would represent each voice and instrument with ideal volume so that the band sounds whole. Unfortunately, having a recording mix means setting up a post fade aux output from the audio board and having a person to monitor it via headphones while acting as a second audio engineer. In an ideal world, a console identical to the live console would be deployed, all inputs would be split and sent to each console, the live engineer would mix for the stage audience, and the recording engineer would mix for the facility. This typically isn’t realistic due to the equipment and labor costs, but it does set the bar for effectiveness.

        When Control Point includes a feed from the stage system to the main facility system, it is really more for giveaways or other marketing events where you need to have a a person on a mic and possibly some playback heard throughout the facility. To put a band through it will give you a fair amount of grief.

        If it’s something that your facility really wants, we can look at options. If the facility speakers are zoned adequately and there is enough digital signal processing power available, progressive audio delays may be an adequate solution (although not perfect) to the acoustic delay problem, but extensive DSP programming is typically required in order for the solution to be effective. Possible solutions to the mix type problem include an input splitter and secondary console to create the facility mix, or even an automixer. Like most solutions, the more operational attention the system receives, the better the solution will perform.

Why is my new Samsung TV dim?

The Samsung TV “Eco Sensor” uses an ambient light sensor to automatically adjust the TV backlight so that it dims when less light is present in the room (like at night). The concept is that this saves power…not so much to increase your TV watching experience, but more to give the TV a better energy star rating. In practice, it makes the picture look dull and is detrimental to the contrast of the video being displayed.

To disable ECO SENSOR:

  • On the remote, press [MENU].
  • On the on-screen menu, navigate to the Video Settings. (this is probably the first group of settings displayed)
    • This settings group contains settings like Brightness, Contrast, Tint, Backlight, etc.
  • Increase the Backlight setting by one click, then decrease it back to its original position.
    • This manual adjustment of the backlight, forces the Eco Sensor off.
  • Check that the backlight setting is the same as its neighboring TVs. (the default level is 14)
  • Exit the menu system by pressing [MENU] on the remote.

How do I Auto-Program a Samsung Hospitality TV?

To access hidden menu for normal tv menu options (ie. channel scanning)

NOTE: Use caution in the service menu! Changing the wrong setting will make a TV unusable.

  1. With TV ON aim remote at tv and press: mute 1 1 9 enter
  2. Service Menu will open on left side of screen.
  3. Navigate down to Channel. Press Enter.
  4. Channel Setup will be selected. Press Enter.
  5. The normal GUI menu will open with Channel selected.
  6. Press the Right arrow key, navigate down to  Auto Program. Press enter.
  7. Navigate to and select Start. Press Enter.
  8. Select Cable then Next and press Enter.
  9. Make sure Digital & Analog cable are set to Std.
  10. Navigate to Next and press Enter.
  11. Once the auto programming is complete, power TV off then back on to remove the service menu.

I cannot access a Christie HD-10k Projector web interface, how do I resolve?

Many new features and improvements have been made to the Christie M and J Series Firmware resulting in increased stability in communication, particularly if your current firmware version is below v2.1.0

Upgrading to the firmware listed below will resolve most communication issues pertaining to HD-10k projectors as well as all other M or J Series Projectors.

Existing Control-Point clients can sign-up or log-in and download from our support forum by following this link:

direct link to support.control-point.com post containing MSeries V2.5.0 firmware download

Please follow the included Software Upgrade Instructions PDF to perform the upgrade.

The linked zip file contains:

  • v2.5.0 firmware
  • Software Upgrade Instructions PDF
  • Software Release Notes PDF